Hiring the right candidates defines the future of a company. And, this responsibility comes on the shoulders of the HR department.
HR managers have to handle everything from sourcing potential candidates, to ensuring a smooth journey to their interviews. In between, candidates require a lot of assistance and ask multiple questions. On the other hand, HR managers need to gather information regarding salary expectations, required skillset, relocation, etc. For these reasons, manual management of recruitment procedures takes more than what’s considered an optimal budget and time.
But now AI-enabled automation is entering the HR sector. Managers are deploying conversational AI across multiple digital channels to simplify the process of finding, managing, and hiring candidates.
Recruitment statistics that might interest you
- 71% of recruiters want to use intelligent platforms for automated data processing.
- 41% of business leaders say that every bad hiring costs them $25k.
- Recruitment automation can bring the hiring cost down by 35%.
Recruitment challenges faced by HRs
- High application volumes: HRs have to spend hours in the process of collecting hundreds of CVs, candidate details, and answer their queries. And then, they have to schedule telephonic or in-person interviews for the shortlisted candidates. The sheer volume of applicants presents the challenge of inefficiency.
- Time-taking hiring approach: HRs have to manage recruitment along with all everyday internal activities. This adds much pressure on them, which hampers the quality of communications conducted with candidates.
- Losing desired candidates: Discrepancies in job descriptions and delayed outreach are major reasons why so many desired candidates go away to other employers.
4 ways AI WhatsApp chatbots can automate recruitment
Deploying conversational AI in HR, businesses are able to automate recruitment interactions across multiple platforms like WhatsApp, Facebook Messenger, websites, and more. WhatsApp is becoming the most popular automation channel among all due to its ease of use, security, and popularity across the globe.
Here are 4 ways HRs can use AI WhatsApp chatbots for recruitment automation:
- Automated CV collection
An AI-enabled bot can engage potential candidates in conversations and collect their CVs. At the same time, AI can ask qualifying questions to ensure that HRs receive relevant CVs to review in the dashboard.
- Automated candidate assessment
Along with CV collection, AI can check the parameters of a candidate’s profile that match the job description. Hence, it picks the most deserving candidates and saves hours of manual work for HR managers. This serves as a huge help when a business is conducting bulk-hiring.
- Sending application status
Whenever a candidate wishes to know about the status of his application, a bot can send immediate updates. This can save HR managers from replying to emails and answering those calls for the same requests. Candidates can use a 24*7 self-service facility and track their application status through AI bot assistance on WhatsApp.
- Automation in employee onboarding
After hiring a candidate, HR managers can use an AI bot on WhatsApp to collect documents and share information needed for successful onboarding. With this being a 3-way conversational platform, candidates can also ask questions and receive immediate, relevant responses from the bot as well as HR managers.
With ORAI’s AI-powered WhatsApp chatbot, HR managers are able to increase their overall productivity by 45%. Seeing this potential and current new normal conditions, AI deployment in recruitment is a rising trend you can expect throughout this year and beyond.
