Job Description

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

 

SUMMARY OF DUTIES:
This position is responsible for directing all aspects of Amtrak’s food and beverage operations within the region including execution of new menus, defining, and ensuring compliance with product specifications, implementation of new equipment and rolling stock, marketing programs and service delivery. The Director Food & Beverage Operations position provides direction and leadership in the effective administration of the Managed Services Provider contract including managed volume of more than $30M along with $50M of train operations expenses annually. The position has oversight and responsibility for all aspects of the catering operations for all foodservice cars and accounting for F&B revenue and expenses. The selected individual serves as the project manager for all F&B initiatives and coordinates with representatives from Operations, the Business Lines, Transportation, Marketing, and implementation of strategic provisioning models for all trains in the region. 

 

ESSENTIAL FUNCTIONS:

• Provide leadership and direction in the successful operation of all commissaries and Managed Service Provider operations within the region and ensure compliance with contractual terms.
• Provide direction to contractor to ensure the successful execution of all contractual requirements and ensure that all available labor efficiencies, procurement savings and condemnation reduction efforts are implemented while achieving Key Performance Indicators.
• Act as the principal liaison between the Operations Customer Service department, Business Lines, Product Development team, state partners, food and beverage contractors including warehouse operators and other outside vendors.
• Responsible for the direction, oversight and implementation of multiple operational and capital projects that collectively support long-term programs related to Amtrak’s strategic initiatives. 
• Principal subject matter expert for best practices, techniques and implementation of food and beverage equipment and related projects within the region.
• Provide direction for implementing food & beverage programs and performance standards, service recovery programs and other amenity programs for all classes of service on-board Amtrak trains. Interpret and enforce the food & beverage standards and goals as established by the Operations Customer Service Department.
• Work with the Business Lines, Transportation, Mechanical and Engineering departments to ensure they are properly informed of programs and projects and that the required resources are available to support same.
• Responsible to ensure all programs and projects are completed according to scope, schedule, and budget, as well as Amtrak, FDA, state & federal policies and procedures.
• Perform periodic inspections and audits of warehouse equipment, facilities and operations with Amtrak management and key contract personnel.
• Implement established policies and procedures and provides oversight on the use of Amtrak systems for inventory control and food & beverage expenditures.
• Implement and provide continued support within the divisions for the deployment and use of POS technology.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Hotel Management, Food Services or an equivalent combination of education, experience, and training.
• Eleven (11) years of direct work experience in procurement, contract management, customer service, food & beverage, hospitality, or warehousing operations.
• Minimum seven (7) years managerial experience encompassing planning, budgeting, employee supervision, contract management and program implementation

 

MIMINUM KSA (Knowledge, Skills, and Abilities):

• Highly effective team player who enjoys working across many organizational lines and levels and functions well when confronted with multiple priorities simultaneously.
• Experience in managing teams comprised of employees, contractors, and vendor personnel.
• Skilled communicator and writer who can get the point across and tailor communications for the receiving audience.
• Demonstrated skills using PC-based spreadsheets (Microsoft, Excel, Access), Microsoft Word and Power-point.
• Demonstrated knowledge of public health safety standards and FDA regulatory requirements.

PREFERRED QUALIFICATIONS:

• Master’s degree in Business Administration, Logistics, or Transportation.
• Bachelor’s degree in Business Administration, Hotel Management, Food Services or an equivalent combination of education, experience, and training.
• Thirteen (13) years of direct work experience in procurement, contract management, customer service, food & beverage, hospitality, or warehousing operations.
• Minimum seven (7) years managerial experience encompassing planning, budgeting, employee supervision, contract management and program implementation.

WORK ENVIRONMENT:

• Frequently performs site visits and inspections of warehouse facilities, train yards, stations, and on-board rolling stock.
• Travels 25%-40% throughout the Amtrak system (via airplane, train, and automobile).
• Limited physical activities common to an office or warehouse environment; must be able to safely lift 50 lbs.

COMMUNICATIONS AND INTERPERSONAL SKILLS:

• Must have excellent oral and written communication skills.

 

The salary/hourly range is $146,800 - $190,080. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here .

Requisition ID: 163596
Posting Location(s): Delaware

Work Arrangement: 06-Onsite 
Job Family/Function: Customer Service 
Relocation Offered: No 
Travel Requirements: Up to 50% 

You power our progress through your performance.

 

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

 

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

Job Tags

Hourly pay, Permanent employment, Contract work, Temporary work, For contractors, Work experience placement, Interim role, Local area, Relocation, Flexible hours,

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